Shipping/Returnsdianatoys2001@yahoo.comWelcome to Diana's Toy Store PAYMENT METHOD: We accept PayPal, Visa, MasterCard, Discover and American Express. SALES TAX: You pay ZERO sales tax, unless your order is sent to a resident of Pennsylvania. The base sales tax rate for Pennsylvania is 6%. GIFT WRAP: Sorry, We don't offer Gift Messaging or Gift Wrapping. Shipping to United States: Shipping cost on all order isShipping by Next Day Air is $75.00 estimated per order. Shipping by 2nd Day Air is $55.00 estimated per order. We cannot be responsible for delays in delivery due to weather and carrier issues. The day that it ships does NOT count as a day in Transit! Please note all delivery times are business days not calendar days. UPS and FedEx will not deliver on Saturday, Sunday nor most Holidays. USPS will delivery on Saturday. We don't ship to Alaska, Hawaii and Canada. HANDLING CHARGE: There is no charge for handling! ORDER TRACKING: All orders are confirmed and tracked through e-mail. First you will receive a confirmation by e-mail. When your order is shipped, you will be notified and your FedEx, UPS or USPS tracking number is posted on the tracking information part of your order. OUT OF STOCK: You will be contacted via E-mail if a requested item is out of stock. RETURNS RETURNS/REFUNDS/CANCELLATIONS: Your item(s) must be returned within 15 calendar days of your original order arriving. All items MUST be in NEW, unused condition and returned in original packaging. You MUST receive authorization number from us before returning any items. You have seven days after receiving the return authorization number to return the package. Please email us at dianatoys2001@yahoo.com forNOTE: The cost to ship many of the large items such as train tables, furniture, bikes & trikes, etc. can be significant, so please be sure the product you order is exactly what you want and the published shipping time frames will work for you. We pride ourselves in our ability to quickly process and ship our orders so please notify us as soon as possible regarding any cancellations or changes to avoid any unnecessary charges. Canceling an Order: You may cancel an order at any time prior to processing to our warehouse by email us at dianatoys2001@yahoo.com Unfortunately, we are not able to cancel orders once they have been shipped or at the warehouse. Please refer to our Returns Policies for easy returns. DAMAGED MERCHANDISE: Please inspect all packages promptly, any damage must be reported before 14 days for the claim with UPS to be made and a new part/item shipped. If an item is damaged during shipment, please contact us immediately and save all packing materials. Contact us at dianatoys2001@yahoo.com. We cannot process a claim after the 14 day time frame for damage claims. It is your responsibility to open and inspect all merchandise UPON RECEIPT to insure no damage has occurred. |
| We can be reached by email at dianatoys2001@yahoo.com.!! Shipping cost on all order is FREE by ground to the lower 48 states and APO/FPO address(Military).We don't ship to Alaska, Hawaii and Canada. Please note all delivery times are business days not calendar days. UPS and FedEx will not deliver on Saturday, Sunday nor most Holidays.The day that it ship does NOT count as day in transit. Welcome to Diana's Toy Store. We are a family operated business and have been selling toys on the Internet for over 11 years. We have served thousands of happy customers! We provide excellent customer service and we hope you enjoy your shopping experience and come back often. We feature award winning educational toys and games from Bruder, Only Hearts Club Dolls, Darda, Melissa & Doug and more! Many toys and games have won awards from impartial industry observers such as Oppenheim Toy Portfolio, Dr. Toy, ASTRA, National Parenting, Family Life and others. Online Resources |
